Your feedback is important to us!

GO Airlink Reviews

What's on your mind?

GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.

While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.

4.6
4.6 out of 5 stars (based on 269 reviews)
Excellent80%
Very good8%
Average6%
Poor6%
Terrible0%

Reviews Submitted through Google

Terrific response both to and from the airport to Grand Central Station. Quick tip on pick-up at Grand Central station - NYC. Be specific on pickup locations (landmarks are helpful) otherwise the passenger is left to shlep luggage a block md a half to meet the driver.
Good ride, experienced, knowledgeable driver Toufik. I recommend this service and will be using it again in the future
Khriss was a fantastic driver. Brand new 2025 Suburban, beautiful car. Great drive in to mid town from Newark airport. Khriss shared so much helpful information that it felt like a tour guided trip. Very scenic drive! Thanks Khriss!
Super nice driver.
He was great
They met us at baggage claim and it was an easy ride into the city! Would recommend 100%!

Reviews Submitted through Our Site

My private ride was an unexpected delight! I only chose the share ride bc it’s the cheapest. The whole process from start to finish was very convenient and easy. Driver was on time and professional.

Amber K

Our pickup from Newark took the stress out of arriving to NYC. The driver kept in touch and was there waiting after a particularly long period for us to get through passport control. Would use again if visiting again.

Wendy

I booked a return trip via Airlink, easy to use Web page, first ride was from JFK airport to hotel, I confirmed I landed and they sent a car and not the shared bus ride. They upgraded me with no extra charge. Driver was pleasent and chatted. He did take calls, I believe maybe work related and did not impead on the experience. Felt safe, driver got me there in good time.

Return journey – from Springhill Suites to JFK, different driver than I was expecting, very chatty, courteous and made the ride back to the airport enjoyable. Driver let me ride up front, one other family were picked up after me. Driver got us to the airport in plenty of time, felt safe, sorry didn’t catch his name or phone number. Would definitely use again.

Value for money, great service

Nasritdinov was excellent!! Definitely recommend!!!

Richard L

Recently my husband and I used Go Airlink services from Newark Airport to Manhatten. On arrival our driver gave us clear directions where to meet him and was there for us even though our flight had been delayed. On our return trip we were met at our hotel and again was well informed by the driver on his arrival time. As first time users of this service we were very pleased by the ease of contact and the efficiency of the drivers. We will definitely use Go Air link again and recommend others to as well.

Beth Hubbard

We were dropped at the wrong Hotel in NYC

Doris Ward

Pleasantly surprised to have a private vehicle. Our driver was informative and shared some stories about living in NYC. We arrived at our hotel in a timely manner and in comfort.

Debbie

My drivers were polite and professional. They were helpful with instructions, and I appreciated that they waited while I was running late.

Rylan

Once we found our black sedan amoung all the other black sedans that were at the airport all went well. Made it to our hotel with the driver giving us a little bit of tour on the way. We even had the same driver back to the airport after our vacation. Defently would use the service again.

Christel

Costumer service was great. They were always in contact with me and on time. I will recommend this service to everyone.

Yanie Rivera-Bayala