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4.6 out of 5 stars (based on 267 reviews)
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Helpful staff who actually answer the phone.
While I appreciated the upgrade from Shuttle service to a private car, the driver was late for my pickup. Normally that would not be an issue, however waiting out in the 13 degree cold temperature for 30minutes was not a pleasant experience. The pickup location was also not a good option as they would not allow me to wait inside and there was no where for me to go but stand in front of the building in the cold.
Once the driver came it was all good. He was apologetic and very pleasant. He did his best to get me to my destination on time.
Had it not been for the delay and waiting out in the cold, I would have given 5 stars. May suggest adding in front of port authority as a pickup location.
I ordered a shuttle ride to JFK but was pleasantly surprised when a car picked me up instead. The driver was early, polite & helpful, the ride smooth. I recommend Go Airlink to friends & family.
Very accommodating, drivers where very nice and helpful
Great experience. My drivers to and from the airport arrived promptly to pick me up and contacted me directly to let me know where to meet them. The drivers arrived slightly ahead of the arranged pick-up time, so I never had to wait for my ride. Everyone I spoke with, including customer service and the drivers, was friendly, helpful, and professional.
Excellent professional courteous service and looking forward to using your services again in future thanks
I booked a shared ride to JFK on 2/19/25 for a 4:00am pick up. I was informed that a Lincoln Sedan will pick me up instead. It was a wonderful upgrade from a shared van. Mohammed was quiet and got me to JFK safely.
Quick and comfortable ride from Midtown East to Manhattan
Muy buen servicio! Te envían un SMS para que puedas ir viendo el recorrido del shuttle antes de llegar y puedas estar listo en el hotel.
I was able to easily connect with the driver once we landed because of a text that was sent connecting us. He was super nice and informative. The vehicle was comfortable, clean and spacious. We were there during the snow storm so our return flight got changed multiple times. Customer service was very helpful and kind when I had to repeatedly change our pick-up time. Our ride back to the airport was smooth. We will definitely use them again!