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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 293 reviews)
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Reviews Submitted through Google

Lindsay Sawyer
22 minutes ago
Fatima Hynson
53 minutes ago
Toufik was my driver who picked me up on time at the hotel in NYC today 4/2/26. He got me to JFK early enough to check in and stand in the very long line at security. I felt safe even if New Yorkers are crazy drivers. He maneuvered through the lanes with confidence. He knew his way around like the back of his hands! We also had a good conversation on the way to the airport.
When I was picked up at JFK on 3/28 I was picked up via GO Airlink shuttle and there were 4 stops before I was dropped off at my hotel. I prefer the private sedan going to the airport so I don’t have to worry about the multiple stops. It is more expensive but worth it.
Jay Mee
3 hours ago
Ernest Luna
10 hours ago
Mai Tran
1 day ago
Prompt, friendly, and clean.
Jason Kim
1 day ago
They always have great communication and do really make sure you make it to the airport on time. I’ve used their service a half dozen times and every driver has been very polite and the SUVs are super clean. Every time I call, someone picks up the phone. This is a great company
Chuck Ocheltree
2 days ago
Great experience!
Several shortcuts through Queens/Astoria to miss the 4pm traffic with fun stories and a bit of history along the way

My Sedan was great coming and going—will definitely use you guys again—thanks!
Adevand 24
2 days ago
Great ride! Thank you
Frank Marin
2 days ago
Christopher was great. Very personable and gave us a lot of good pointers and things to check out while driving us to our hotel from the airport. Great job
Lucy Plaisir
3 days ago
Great service!

Reviews Submitted through Our Site

Sehr freundliche und gewissenhaften Fahrerin. Kompetente Tips für den Aufenthalt in New York.

Peter Albers

We took our first trip to NYC and used GO Airlink to take us from Newark to Mid Town Manhattan. The experience could not have been better. Our driver, Stephanie, was on time and incredibly friendly. She set the tone for our whole weekend. From minute one we felt like we were being driven to our hotel by family. She was able to give us tips on how to navigate Manhattan, good places to go and places to avoid. These insights were incredibly useful to us as first time visitors. After an amazing 3 days of Christmastime in New York, Stephanie was also our driver back to the airport. By the time we unloaded, we were actually sad to have to say goodbye. We were incredibly grateful that GO Airlink proved to be everything we hoped for in our transportation needs and we got the added bonus of meeting Stephanie, truly a great Ambassador for Go Airlink and New York City.

The Lesters

Amazing service! Cal was great assisting me. A very safe and trustworthy company to travel to JFK. I recommend it ⭐️

Lourdes

We have been drive sto JFK AirPort from our hotel in dowtown from Andrea.

She has the BEST person we met here in NY: so fine, so kind, so everything. It’s been a great travel to the airport.

Thanks her once again for the amazing experience

Valerio

I could have been home by the time we left.

I booked a shuttle from JFK to Manhattan. My flight arrives early and when I met with the shuttle rep at the welcome center he told me no worries they’d get me out 30 minutes early.

Well talk about over promising and UNDER delivering.

They did not only NOT get me out early but they left 20 minutes late.

I seriously could have been home now if I took the train.

Jennifer

Great value and wonderful driver. Amit was a few minutes behind my pickup time but called to reassure me he was on his way. Amit was very professional and great driving skills!

Shannon Roberts

Maria was our driver for our party of 8. She was absolutely fantastic. She was prompt and patient(when we had to make a stop to let my son run back to the hotel after he forgot his phone)! She’s was an excellent driver and told us exactly where we needed to go once we got to the airport. She was a delight to have conversation with and made our drive fun all while feeling safe. I would definitely recommend her!

Kelly Lorenzen

This shuttle was excellent! The driver was the best part! Andrea was ahmazing and so incredibly nice and patient. The van was very very clean and it made easy for me to get from Manhattan to EWR. I wish I would have taken it from Ewr to manhattan but took subway which was mistake! I will def go on this shuttle in future and I hope all drivers are like Andrea!

becky patel

Fantastic experience!! Maria was an outstanding driver and knew lots about the city. It was a safe and comfortable ride. Would highly recommended to anyone!

Elsa

Our driver, Maria, was wonderful. We were a group of 8. Was courteous, patient and provided an impromptu tour of the area on way to JFK. An excellent driver. Highly recommend.

JT